FAQ and troubleshooting

I can't find where to add the connector

• In Claude: it's under Customize → Connectors (claude.ai/customize/connectors). If your Claude is a company plan (Team or Enterprise), only the organization Owner can add it: ask them to follow the company steps.
• On Claude Free: only one custom connector is allowed. If you already have another, remove it first.
• In ChatGPT: you first need to turn on developer mode (Settings → Security and login). It's only on the web and on the Plus, Pro, Business, Enterprise and Edu plans. See Connect in ChatGPT.

The assistant doesn't use Tipsterland

• Check the connector is switched on in that conversation (“+” → Connectors in Claude; “+” → Developer mode in ChatGPT).
• Name it: “use Tipsterland to…”. In ChatGPT it helps to add “don't use other tools”.
• If you've just connected it, start a new conversation.

It says “your plan doesn't include the MCP”

The MCP is included in the Verified and Premium plans, and it's checked on every use. If you see this message, your account doesn't currently have either (for example, because your Verified plan has expired). Get Verified at tipsterland.com/en/go-verified and try again. If you think it's a mistake, message us from the support chat.

It says I've hit a limit

You've reached one of the usage limits. The message says which one and when it resets (Madrid time). Per-minute limits free up within seconds; daily ones at the stated time. Meanwhile you can carry on from the website or the app.

A pick is rejected as a duplicate

The same pick (same event and selection) can't be posted twice within 10 minutes. If you really want to post it again, wait, or check on your profile that the first one went out correctly.

I can't create another token or connect another app

You've reached the maximum of 5 active connections. Revoke one you no longer use in Tipster Studio → AI (MCP) and try again.

When I allow access I get an error or an expired page

The permission request only lasts a few minutes. Go back to Claude or ChatGPT and click Connect again to start over. Make sure you sign in with the tipster account that has the Verified or Premium plan.

The connector suddenly stopped working

• If you use a token, it may have expired (they last 90 days): create a new one.
• It may have been revoked from Studio: connect again.
• Your plan may have changed: see above.

I made a mistake in a pick posted through AI

Published content can't be edited or deleted through the MCP: you can only set the result. Fix or delete it on the Tipsterland website or app, under the usual rules.

The image isn't posted

• Check the format (JPEG, PNG, WebP or GIF; not HEIC) and size (10 MB at most). Videos and PDFs aren't accepted.
• If you uploaded the photo to the chat, your assistant can see it but usually can't send it to Tipsterland: give it a public link that leads straight to the image. See Images.
• “Share” links from Drive, Dropbox or iCloud usually lead to a page, not the image.
• You may have hit the image limit (5 per minute, 60 per day).

How do I revoke access?

In Tipster Studio → AI (MCP) → Active connections → Revoke. It takes effect immediately. Details in Security and privacy.

Does it cost anything?

No. It's included in Verified and Premium at no extra cost. The only other thing you need is your own Claude or ChatGPT account, on that plan's terms.

Can my followers tell I used AI?

No. Your picks, posts and messages are published exactly as if you'd done them on the website. Internally, we do record that they came through the MCP.

Can my assistant do things I didn't ask for?

It can only use the fourteen tools in the reference, within your limits and under the same rules as the website. Even so, always check what it's about to post and don't approve actions you don't recognise.

Can I use it for an account that isn't mine?

No. Each connection only acts on the account you signed in with or created the token from. If you run several accounts, each has its own connection and its own limits —and using them to get around the limits isn't allowed.